How It Works

Your Back Office, Running Itself in 3 Steps

From missed call to booked job to paid invoice — all automated. No app, no dashboard, no receptionist needed.

Text (949) 565-1908 Call to Hear It

Set up in under a week. Starting at $49/mo. No contract.

How It Works

From missed call to paid invoice — in 3 steps

No extra hires. No software to learn. Just three steps and your back office runs itself.

1

Customer Calls or Texts

AI answers 24/7, captures their name, service needed, and preferred time. Works in 100+ languages. Every call answered — no voicemail, no missed leads.

2

AI Books the Job

Checks your Google Calendar, finds open slots, confirms the appointment, and sends a reminder. You get a notification on Telegram with all the details.

3

Invoice Sent, Payment Collected

After the job, send an invoice by texting your Telegram bot. Customer gets a payment link via SMS. You get paid. Done — no paperwork, no chasing.

You're in Control

Manage everything from Telegram

No app, no dashboard, just text. Run your back office from your phone — the same way you text your team.

Your phone is your back office

Every booking, invoice, and customer detail flows through Telegram. You don't open a dashboard — you just text, like you would a dispatcher.

  • See every new booking as it comes in
  • Send invoices with one text
  • Check your schedule anytime
  • Get emergency call alerts instantly
  • No login, no training, no separate app
You text your bot
inv $350 water heater install John Smith
Bot drafts the invoice
Invoice Draft — Water Heater Install: $350
Customer: John Smith (714-555-0123)
Reply SEND to deliver via SMS
You confirm
SEND
Invoice sent via SMS. Payment link active.
Payment received — $350 from John Smith.
Setup Timeline

Live in under a week

We handle everything. You just show up to a 30-minute call and start receiving bookings.

Day 1

Onboarding Call

We learn your business — services, hours, pricing, emergency policies.

  • 30-minute call with your setup specialist
  • Cover services, pricing, scheduling rules
  • Set up your Telegram bot access
Days 2-3

Configuration + Website

We build your AI assistant, connect your calendar, and create your website.

  • Custom AI greeting and scripts
  • Google Calendar integration
  • 1-page business website
Days 4-5

Go Live

Test calls, confirm everything works, and you're live. Full support included.

  • Test calls with real scenarios
  • Adjust greetings and flows
  • Officially live and taking calls
What's Included

Your back office — in one platform

📞

24/7 Call Answering

AI answers every call, captures details, and texts you the summary. No voicemail, no missed leads.

📅

Smart Scheduling

Checks your Google Calendar, finds open slots, books appointments, and sends reminders automatically.

🚨

Emergency Triage

AI identifies emergency calls — burst pipes, electrical hazards, no AC — and escalates to you immediately.

🧾

Auto Invoicing

Text your bot to send invoices. Customer gets a payment link via SMS. Tracks in Google Sheets.

🌍

100+ Languages

AI speaks your customer's language — Spanish, Vietnamese, Korean, and 100+ more. No translation app needed.

💬

Telegram Owner Bot

Manage bookings, invoices, and orders from Telegram — no app or dashboard needed. Just text.

Pricing

Choose your plan

No hidden fees. No per-message charges. Cancel anytime.

Most shop owners spend 5+ hours a week on phone tag, handwritten receipts, and scheduling. At $99/mo, it pays for itself if it saves you just 2 hours of admin work.

Starter
$49/mo
+ $99 one-time setup
  • AI scheduling assistant (SMS)
  • Google Calendar sync
  • Appointment reminders
  • Custom 1-page website
  • Telegram notifications & commands
  • Auto review requests
Get Started
Pro
$99/mo
+ $199 one-time setup
  • Everything in Starter, plus
  • AI ordering assistant
  • AI invoicing assistant
  • PDF invoices via email
  • Google Sheets tracker
  • Payment links (Stripe, Square, PayPal)
Get Started
Max
$199/mo
+ $299 one-time setup
  • Everything in Pro, plus
  • 24/7 AI call answering
  • Missed call text-back
  • Lead follow-up sequences
  • Review management
  • Campaign texting
Get Started
FAQ

Frequently asked questions

How does SMB Forge work? +
SMB Forge is an AI answering service that answers your business calls and texts 24/7, captures the customer's name and service needed, books appointments directly to your Google Calendar, and sends invoices — all managed from Telegram on your phone. No app or dashboard required. You text your bot, it handles the rest.
How long does setup take? +
Setup takes about a week. Day 1 is a 30-minute onboarding call. Days 2-3 we configure your AI assistant, set up your website, and connect your Google Calendar. Days 4-5 you go live with test calls. By the end of the week, you're fully operational.
Do my customers need an app? +
No. Your customers interact through regular phone calls and SMS text messages — no app download, no sign-up, no learning curve. They call or text your business number and the AI assistant handles the conversation naturally.
What happens when a customer calls? +
When a customer calls, the AI answers with your custom business greeting, asks what they need, captures their name and service request, checks your Google Calendar for availability, and books the appointment on the spot. You get a notification on Telegram with the full details. If it's an emergency, the AI can triage and escalate to you immediately.
How do I manage everything? +
You manage everything through Telegram — the messaging app. No separate dashboard, no login required. Just text your bot to check appointments, send invoices, update availability, or review customer details. It works like texting a team member.
Can the AI handle emergency calls? +
Yes. The AI triages emergency calls by asking qualifying questions, then immediately notifies you on Telegram with the customer's details and urgency level. For trade businesses, this means burst pipes, electrical hazards, and no-AC calls get escalated instantly — not lost in a voicemail queue.
What happens after a job is done? +
After a job, you text your Telegram bot the invoice details (for example: 'inv $350 water heater install John Smith'). The AI drafts the invoice, you confirm with one word, and the customer gets a payment link via SMS. Payment flows into your Stripe, Square, or PayPal account. No paperwork, no chasing.
How is this different from a call center? +
A call center answers phones — SMB Forge runs your entire back office. Call centers charge per minute and can't book appointments, send invoices, or follow up with leads. SMB Forge answers calls, books jobs to your calendar, sends invoices, collects payments, and manages everything through Telegram — all for a flat monthly fee starting at $49/mo. No per-minute charges, no scripts to maintain, no human errors.

Stop running your back office from your truck.

Every call answered. Every job booked. Every invoice sent. One platform, $49/mo.

Call (949) 565-1908 Text (949) 565-1908

Or email hello@smbforge.com